Complaint book

Complaint book

We are at your disposal to assist you.

CONSUMER IDENTIFICATION:

First and Last name *

Address *

Type of document *

DNI

RUC

Número de documento *

Email *

Phone

If you are a minor, we need the information of your father, mother, or legal guardian:

IDENTIFICATION OF THE CONTRACTED GOOD:

Contracted good

Product

Service

Claimed amount (S/.)

Descripción

DETAIL OF THE CLAIM:

Type of nonconformity: *

Claim (Nonconformity related to products or services)

Complaint (Nonconformity not related to products or services; or dissatisfaction or discontent regarding customer service)

Nonconformity related to products or services. *

Request

The response to your claim or complaint will be sent to the address or email provided.
Filing a claim does not prevent you from seeking other dispute resolution methods, nor is it a prerequisite for filing a complaint with INDECOPI.
The provider must respond to the claim within a non-extendable period of no more than fifteen (15) business days.

_{*Required Information}